ITIL foundation training
With this training, students are preparing to take the ITIL Foundation Certificate exam. This certification represents the first step in ITIL certification and is mandatory for students who intend to continue with intermediate levels of training. The training is based on the ITIL recommendations and life cycle of services.
During the training process, students will get to know:
- Key Principles and Concepts of IT Service Management
- Benefits brought about by the implementation of ITIL recommendations
- IT services management processes and their relationship with the life cycle of services
- Basic concepts and definitions that relate to the life cycle of services
- Activities and roles that are included in the life cycle of services